Appointment Policy

Respecting Each Other's Time

Missed Appointments

When you book an appointment with Genesis Counselling, Consulting, and Care that time is set aside for you - and ONLY you. We never double book and we are intentional about our time with you. In return, we ask that you keep your commitment to us and show up for your appointment on time.

Please understand that missed appointments prevent us from catering to other clients.

That said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.

Please note that if you arrive late, our appointment will still end at the scheduled time.

Cancellations

In the event that you are unable to keep your scheduled appointment, please contact us by phone or email at least 24 hours prior to your appointment. If you do not reach us by phone, please leave a voicemail message. If we do not hear from you within this time frame, and you do not keep your appointment, the above policy will be applied.

Note: We recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and so we may make exceptions to the above policies on those rare occasions.